Summary: Software Quality Assurance expertise with development background, hands-on technical experience, and responsibility for planning, creating, and executing test plans and test cases for multi-million dollar software products. Strong advocate for the Customer within technical organizations who is comfortable in management, team leadership, and execution roles with excellent communication skills and positive attitude.
WORK EXPERIENCE
Overwatch Systems (formerly Austin Info Systems) [Apr 2005 – Present]
Overwatch Tactical Operations (A Division of Textron Systems) analyzes, designs, develops, and supports complex intelligence, information, and communications systems.
Test Engineer III
Received Customer Performance Award for role as Software Integrator for FCS Experiment 1.1.
Mercury Quality Center Administration and Usage.
Perl scripting for cross platform test automation.
Powered, Inc. [Oct 2004 - Mar 2005]
Powered is a leading provider of marketing solutions that help Fortune 2000 businesses use education to interact with customers to create awareness, drive revenue and increase customer loyalty.
Quality Assurance Manager
Implemented repeatable software processes relating to build, test, and deployment of Java language software running on Linux in an “XP” environment.
Planned, documented, and executed all functional testing for high-traffic websites such as Sony, CNET, and Hewlett-Packard.
Responsible for testing client implementations, product QA, functional verification, build and deployment, defect management and tracking.
Release readiness determination and backup to IT personnel for product deployments.
Infoglide Software Corporation [May 2003 - Sep 2004]
Infoglide Software is the leading provider of enterprise solutions for classification, analysis, and investigation of data stored in multiple, disparate, and remote DB2, Oracle, and SQL Server databases.
Senior Quality Assurance Analyst
Execution and planning of functional testing on AIX, Linux, and Windows server platforms.
Execution and planning of functional and automated testing for J2EE web applications using Apache Tomcat and Jmeter for automation.
Defect tracking and reporting and requirements analysis.
Expresiv Technologies, Inc. [Jan 2003 - Apr 2003 (Contract)]
Delivered comprehensive solutions to improve medical transcription processes.
Quality Assurance Analyst
Immediate impact by testing MD One, a Microsoft VBScript and ASP web-based solution for physician dictation, medical transcriptionist and quality assurance, and administration.
Test automation using Empirix eTest Suite.
Defect tracking and reporting and requirements analysis.
Convergys Corp. (WhisperWire, Inc.) [Nov 2001 - Nov 2002]
Delivered Sales Effectiveness Software that includes deep vertical market knowledge to elevate sales people into high valued producers.
Senior Quality Assurance Analyst
Sole functional tester for PowerSeller and Business Studio (J2EE Java web application via IBM Websphere) applications and implementations for several large telecommunications businesses including Ameritech, SWBT, and Pacific Bell.
Created test plans and test cases for multiple projects that evaluated whether releases met product requirements. Helped convert test documentation into a test case management infrastructure that enabled daily accurate project-based reporting.
Identified and closed gaps between signed customer contracts and product deliverables.
ClearCommerce Corporation [Nov 1998 - Nov 2001]
Leader in mission-critical electronic commerce transaction security software.
Senior Quality Assurance "Team Lead Professional Services"
Supervised and executed the test effort for deliverables that constituted as much as 1/3 of the company's total revenue to such customers as PayPal (eBay), Visa (Verified By Visa), Hewlett-Packard, VeriFone, Barclays Bank, and Card Services International.
Certified financial transaction software for production usage.
Test planning, preparation/ setup, execution, and automation.
Responsible for determining product release readiness.
Managed and administered Defect Tracking System, Software Availability Intranet, and Test Lab.
Recognized with two performance awards. (Customer Success Award 2001, Speed and Initiative Award 2000)
Tivoli Systems, Inc. [May 1998 - Nov 1998]
Enterprise level network management software
Quality Engineer
Member of verification team that tested the tools designed to help customers migrate from v3.2 to v3.6 of Tivoli TME 10
Developed perl scripts to populate TME Regions with test data for migration testing.
Wrote test plans and documentation for migration testing.
Reported application and migration-related defects.
Developed and executed test cases for User Management and Distributed Monitoring applications.
IBM Corporation [Dec 1995 - May 1998]
Software Developer
Responsible for designing and creating software components that allowed internal users to manage their DFS users' and groups' security settings on the IBM corporate intranet.
Developed DFS Tool Suite for corporate intranet in perl.
Developed Java port of DFS Tool Suite.
Developed web-based AIX information solution for technical support staff.
Administered AIX fax server RS6000 for distribution of technical docs to customers.
IBM Corporation Certified AIX User Professional Certification 1996
IPC Technologies, Inc. / Austin Computers [Apr 1994 - Dec 1995]
Personal Computer Manufacturer.
Document Control Specialist/Webmaster
Authored ISO 9000 process documentation, developed and maintained corporate web site, and end-user product literature.
Designed, implemented, managed, and administered internet and intranet web sites.
Authored and edited end-user documentation and internal process forms.
Received Employee Excellence Award.
TECHNICAL SKILL SET
Platforms - Windows (XP/2000/NT) Unix (Linux, Solaris, HP-UX, AIX)
Databases – PostGRESql, Oracle, IBM DB2, MS SQL Server
Application Servers – Caucho Resin, IBM WebSphere, Apache Tomcat, Netscape iPlanet/ Netscape Suitespot, and Microsoft Site Server.
Software Testing Applications – Mercury Quality Center, Apache Jmeter, Empirix e-Test Suite, Segue Silk.
Languages, Protocols, and Technologies – SQL, CVS, Rational ClearCase/ClearQuest, Perl, Java/J2EE, JSP, JavaScript, HTML, XML, Python, Unix Shell (csh/ksh/bash), http/https
EDUCATION
The Univerity of Texas at Austin Bachelors of Art (English/Philosophy) 1993